KDIC Seeks ISO Recertification; Assures Quality Service

KDIC Seeks ISO Recertification; Assures Quality Service

The Kenya Deposit Insurance Corporation has inched closer to being recertified in  ISO 9001:2015 Quality Management System, aimed at enhancing its service delivery. This follows an extensive audit of the Corporation, that sought to establish gaps in KDIC’s QMS and recommend areas of improvement. The gap audit-conducted by an independent consultant- involved all KDIC departments, processes documents, and standard operating procedures.

The exercise also saw the Corporation’s entire staff compliment taken through a staggered week-long sensitization exercise, as part of building their capacity and understanding of the requirements of QMS.

Making his remarks during the opening meeting with the independent consultants, KDIC’s Chief Executive Officer Mr. Mohamud Ahmed Mohamud extolled the achievements of the Corporation, expressing confidence that the State agency was headed for the next level.

Mr. Mohamud’s sentiments were echoed by Robert Mbarani, General Manager, Corporate Service, who added that QMS, will help to standardize the Corporation’s operations. 

The consultants have now retreated to write their findings before submitting the final report to the Corporation. The Corporation will then invite the certifying body-Kenya Bureau of Standards- for a surveillance audit, paving way for the Corporation’s formal recertification, should all go according to plan.

It will be the second time for KDIC to be certified against the ISO 9001:2015 International Standard following the exercise being coordinated through the Lawrence Shoona-led department of Strategy and Compliance. The initial certification in 2018, saw the Corporation commit to maintain QMS, as a strategic tool for continual improvement of customer satisfaction, service consistency and statutory compliance.

KDIC is a statutory body established under the KDI Act, 2012. Being a Resolution Authority, the Corporation is mandated to provide deposit insurance and ensure financial stability in the banking sector