KDIC on Course to Achieving Comprehensive Digitization to Enhance Service Delivery

In a bid to revolutionize service delivery and foster inclusivity, the Corporation has embarked on a rapid results initiative aimed at digitizing its operations and enhancing accessibility for all.

Speaking during a meeting with the staff team driving the initiative, KDIC Chief Executive Officer Mrs. Hellen Chepkwony expressed optimism that in line with the Government’s agenda, the multifaceted strategy will usher in a new era of business process re-engineering, digitalization and ensuring that individuals with disabilities have seamless access to online services.

At the helm of this initiative is a comprehensive automation baseline survey, comprehensively assessing the current digitization level within the Corporation. The evaluation will serve as the cornerstone for the strategic overhaul, identifying areas requiring immediate attention and laying the groundwork for transformative changes.

Mrs. Chepkwony observed that the team had made tremendous progress, during a status update presented by David Irungu, the Chairman of Business process Reengineering and Digitization.

In a move toward inclusivity, the Corporation's digitalization strategy underscores a commitment to enable people with disabilities to access online services effortlessly.

Further, the Corporation aims to complete its business re-engineering process by integrating cutting-edge digital technologies to augment government service delivery. This involves streamlining operations, enhancing efficiency, and leveraging digital tools to redefine service standards.

Irungu noted that the alignment of systems, structures, policies, and strategies forms a pivotal aspect of KDIC’s digital transformation journey.

The team will be expected to identify priority areas for digitization, streamlining processes, and implementing automation tools, which are critical to this transformational drive.

Acknowledging the magnitude of change, the Corporation is instituting robust change management strategies to ensure an effective and efficient transition.

The roadmap toward digital transformation is poised to redefine the Corporation's operations and set new benchmarks in service delivery in line with its recently reviewed Citizens Service Delivery Charter.